Frequently Asked Questions

1. Why choose Plugin Pro?

There are more than enough reasons for which you must choose PluginPro for sure. At Plugin Pro, we are focused on creating an open source community for all our customers so that they can easily create their own eCommerce site easily and effectively with the help of our premium WordPress GPL plugins. 

When you are making the purchase of a GPL WordPress plugin, then no one provides proof of quality. But at Plugin Pro, we assure all our customers that each and every product of our site comes with Malwares and Virus Free Files. 

2. Is support Included with all your products?

NO, support is not included with the GPL products at such a Discounted Price but We have a dedicated support team who is always there to help you with any issue related to our website. If you need any technical support, we recommend you to hire a freelancer or you could ask for help in WordPress Community Forums.

3. How you are offering products at such a low price?

As all the products comes under General Public Lenience, we are free to redistribute these products if we choose to do so.

Your Purchase and memberships helps us to buy more products from the Developer, This form of crowdfunding helps us to keep the prices low and we can then pass this benefit on to our customers as well. 

4. Products of your site are genuine or not?

Yes, of course! All of our products are 100% Genuine. We have active subscriptions to all the distributer’s sites of the products featured on our website. We download them from their site and redistribute them to you. 

We don’t modify these products further except for a few products that need activation before usage. Such products come with a note in the description of the product.

5. What to do if an item that I have downloaded is asking for a registration code?

Ignore it if this happens to you. Our products will work perfectly even without entering anything in the box. So, ignore it! 

Keys are just for Author Automatic Updates and support which we do not provide at such a discounted price. 

6. Are you providing updates for the products?

Yes, we are providing manual updates for all of our products. So, if you have purchased any WordPress plugin or theme from PluginPro, then you don’t need to worry about the update of the product, we provide you free manual updates for 1 year. ( Or lifetime updates if selected). To Download the updated file, please visit your Download section at My account Page.

7. Is there any restriction on the number of downloads from Pluginpro?

No, We care your work so unlike other websites we have not imposed any restrictions on downloads on any of our membership plans.

8. How many sites can I use the plugin or tHEME on?

You can use the plugins on as many sites as you like. As all the products are GPL means there is no restriction on the use. 

9. Can I resell these products?

No, you can’t! We are not encouraging leeching or reselling or stacking up our products. If we will discover any such activity from you, then we will ban you immediately from our site.

10. How to cancel my active subscription plan?

You can easily cancel your subscription at Plugin Pro at any time. For this, Go to My Account > Subscriptions.

11. Can I request new products?

Yes, You can on our Request a product page,  But accepting the requests will depend on the circumstances as we receive many requests for the products. Items availability are subject to change without any prior notice. 

12. Why a product is not updated or has been removed? 

It happens in case if the subscription with the original developer has expired and we are not intended to continue it further due to any reason. In certain cases, due to trademark issues or DMCA notices, we do remove the products from our site. 

13. How can I hide license warnings? 

If you want to hide the license reminder, then you can do so with the help of a free plugin like “WP Nag Hide.” but before using this plugin, we recommend visit the read the documentation page of plugin.

14. Will my product will stop working after my membership or 1 year period expires (in case of individual product purchase)?

Not at all! You will not face any such issue. Even if your subscription plans expire then after also you will be able to use the product without any trouble. Although you will not be able to download plugins or theme or its update anymore, but yes, you can use the already downloaded products.